Styles/Themes
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Tony Allesandra
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Location
USA
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From the Streets of NYC to the Stages of Corporate America
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| Tony began speaking professionally while still a doctoral student in the late 70’s. He was
inducted into the National Speakers Association Hall of Fame in 1985, and is a member
of the Speaker’s Roundtable—a group of twenty of the world’s most recognized professional
speakers.
A former graduate professor of Marketing at the University of San Diego, Dr. Alessandra
is also a widely published author with fourteen books translated into sixteen foreign
languages, including The Platinum Rule, Collaborative Selling and The Art of Managing
People. Tony’s numerous video and film projects include the six-time international
award–winning film, The Power of Listening, as well as Disney Productions’ groundbreaking
Non-Manipulative Selling. Audio programs include Nightingale-Conant’s best
selling Relationship Strategies, The Dynamics of Effective Listening, and Charisma.
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Savvy Strategies
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| A BBA, MBA, and PhD in Marketing, a diverse history in
sales, an entrepreneur and founder of two current technology
businesses, MentorU and Online Assessments—Tony
brings a broad foundation of experience to every program
he delivers, with examples, analogies, and proven solutions
your team can implement immediately. He is always
updating his breadth of knowledge by integrating current
findings and the latest research to ensure his material is
relevant, timely, and interesting.
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Engaging Style
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| Two Speakers in One...Tony is both a performer and a professor.
Tony grew up on the streets of New York City, where he
intuitively began his study of people--their behaviors, their
diversity, and their loyalties. His sense of humor developed
from those humble beginnings as much as his ambition to
succeed. He has a street wise-college smart perspective on
business, having worked his way to success as an entrepreneur,
business author and keynote speaker. |
Maximum Impact
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| Don’t just settle for a content speaker without style, or
a motivational speaker without substance. Dr. Tony
Alessandra offers your audience both the opportunity
to enjoy themselves while at the same time learning
practical, immediately applicable skills that impact the
bottom line. |
Customer Loyalty
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How to Get and Keep Customers... For Life
Turn your customers into business apostles who “preach the gospel” according to your company.
Dr. Alessandra discusses the importance of a customer-driven focus including key insights for creating
customer intimacy, customer retention, and customer satisfaction. In this dynamic program,
he reveals strategies for turning moments of misery into moments of magic for your customers
and shows how everyone in your organization can increase customer loyalty by:
• Building value for the customer
• Differentiating your company, products, and sales reps from the competition
• Cross-selling a range of products and services to both increase profitability and customer retention
• Increasing your internal customer responsiveness and external customer satisfaction
• Creating an emotional attachment with your customers
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The Platinum Rule
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Relationship Strategies for Building Customer and Employee Loyalty
Most of us never figure people out. We just ricochet through life, getting along with some
people and dealing as little as possible with others because they’re so different from us.
In this HIGHLY entertaining and insightful program, Tony Alessandra shows you how to practice
The Platinum Rule: “Do unto others as THEY would like done unto THEM!” Once you understand
and master The Platinum Rule, you’ll be able to build bridges to people of any style in any
business or personal situation. The Platinum Rule content is practical... accurate... and immediately
useable.
Here’s what you’ll learn:
• How to spot the clues that help you “read” other people and accurately determine their behavioral style
• What makes people tick, their strengths and weaknesses, likes and dislikes
• How to practice adaptability—changing your strategy and/or approach based on the situation or the person with whom you’re dealing
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Collaborative Selling
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How to Gain the Competitive Advantage in Selling
Selling today has evolved from a transactional, one-shot sale mentality to building lifetime
customer relationships; from persuading and telling to problem solving and helping; from
low-price selling to value-added selling.
In this interactive session, Tony shows your sales and service reps how to become a solution consultant
by focusing more on studying customer needs and assuring customer satisfaction than on
pitching product features. Some of the guiding philosophies of this program include:
• Prescription before diagnosis is malpractice
• People don’t buy because they’re made to understand, they buy because they feel understood
• Professionals are defined not by the business they’re in, but by the way they’re in business
• When two people want to do business together, they won’t let the details stand in the way
• The sale begins when the customer says... Yes |
Testimonials
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Lucent Technologies
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Tony is outstanding.
He achieved total audience
participation; everyone learned
while having fun. A home run. |
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McGraw-Hill CIG
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Actionable, quick, stimulating
and fun. Nobody has combined
content and delivery to so excite
our folks as did Tony Alessandra. |
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The Hartford
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Everyone not only enjoyed his
presentation, but took away
valuable tools to use in their
everyday work situation. |
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