Styles/Themes
Cathryn De Vrye
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Styles/Themes Book this speaker
LocationSydney, New South Wales, Australia |
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Catherine is the author of the #1 best seller, ’Good Service is Good Business’ |
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Every presentation is customised to YOUR needs! |
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| And, you can select a mixture of messages from any of Catherine’s most frequently requested presentations: | |||||
Good Service is Good Business |
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| From the #1 best seller of the same name & material from ‘The Customer Zoo’, you’ll learn how to: · Boost your bottom line without increasing cost · Use service to differentiate you from your competition · Increase brand loyalty by turning complaints into opportunities · Combine the high tech and high touch for top results · Create Customers for life….and a life for yourself |
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Conquering the Challenge of Change |
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| Incorporating material from her top selling books, ‘A Guide to Living & Working in Japan’ and ‘Hot Lemon & Honey…Reflections for Success in Times of Change’, with jacket endorsements from Sir Edmund Hillary and Jack Canfield, co-author of ‘Chicken Soup for the Soul’, you’ll appreciate that: · Change is inevitable. Learning from change is optional · The 7 most expensive words in business are…’We have always done it that way’ · Success today doesn’t equal success tomorrow so avoid complacency · Winners become victors from change-rather than victims of change |
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Turn Obstacles to Opportunities Through True Grit, Hope and Humour |
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| From her latest release, ‘Hope Happens!…Words of Encouragement for Tough Times’, you’ll hear how to get some hope happening in your life as Catherine shares an inspirational personal story, which can be applied to our working lives. From early days in an orphanage in Canada-to an education in the USA-to an international career with IBM in Japan, to carrying the Olympic torch, the Australian Executive Woman of the Year outlines: · We can’t always control circumstances but we can always control our attitude · Focus on what you can do rather than waste energy on what you can’t do · Focus on the positive to produce professional and personal success · Incorporating analogies from cycling over the Andes, sailing to the Antarctic and climbing Mt. Kilimanjaro, participants are reminded not to make mountains out of molehills. Participants will leave all sessions feeling better about themselves and their organization. Hundreds of testimonials about your industry & demo video available on www.cdvbureau.com |
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Testimonials |
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| AMERICAN EXPRESS | Tremendous contribution to our business…part of our success is due to your involvement | ||||
| 3M | Motivational, uplifting and fun!-couldn’t have had a more inspiring keynote speaker! | ||||
| WESTPAC FINANCIAL SERVICES | You sowed the seed of change... The quality program developed from these beginnings will result in a 40-50% improvement in productivity. | ||||
| COCA-COLA SOUTH PACIFIC | Excellent...obvious she had researched our company...would use again. | ||||
| IBM | Didn’t realise learning could be so much fun. Best presentation I’ve ever seen at IBM. | ||||
| MERCEDES-BENZ | We had an all time record year and I’m confident you contributed to this. | ||||
| ERNST & YOUNG | You gave our partner’s conference a flying start and our client service objectives a great boost. Thanks also for autographing the books, as a handy reminder. | ||||
| CAMERA HOUSE | Delivered more than I anticipated-an action packed presentation that had the audience in fits of laughter….and also managed to deliver a business message on change with real life examples. | ||||
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KPMG SINGAPORE AND MALAYSIA |
Thank you for delivering your talk on Powerful Strategies for High Achievement with such deep personal conviction. I believe we have all benefited from it. The impromptu standing ovation that we all gave you at the end of the session signifies how high a regard that KPMG Singapore and Malaysia has of you. This is the first time in memory that KPMG Malaysia or Singapore has ever expressed their appreciation to any speaker since its inception in 1970’s. | ||||
| PAN PACIFIC DIRECT MARKETING SYMPOSIUM | After overwhelming response to your presentation last year, delegate response was once again fantastic....entertaining and offering practical solutions which attendees could immediately implement. | ||||
| RIKA TITEISHI MIKI (japanese) | Not only professional but also enjoyable and friendly speech. I will strongly recommend her to my future clients. Very helpful, without that I couldn’t satisfy such a demanding client. | ||||
| NEW ZEALAND MASTER BUILDERS FEDERATION | Your role was critical to the success of our conference. The content was relevant and thought provoking and gave delegates a substantial amount of new information to put into practice. You had a difficult act to follow from our keynote speaker at our previous conference and I congratulate you on being 100% successful. | ||||
| FRENCH CHAMBER OF COMMERCE IN TOKYO | Our members found your lecture most interesting as evidenced by the numerous questions | ||||
| IIR CONFERENCES-Florida | ‘Very enthusiastic reaction to the topics covered…absolutely spot on-a great scene starter.’ ‘Thanks for your support and for being a great speaker and friend in Oz.’ | ||||
| INTERNATIONAL ASSOCIATION OF BUSINESS COMMUNICATOR | ‘Thanks for your dynamic presentation to our international conference in Washington DC. We received the conference evaluations back from attendees, and your session was very well received. I’m sure this is no surprise, given the audience response and the lengthy line at your book signing. ‘Attendees loved your enthusiasm, your wit and insight and your dynamic speaking style. You motivated the audience, and set the tone for a successful closing day of the conference.’ ‘Your service orientation is impeccable, Cathy. You’re unlike any keynote speaker we’ve ever worked with at IABC in your communication and follow-up.’ ‘We would be glad to follow on with a reference letter for any future potential speech engagements.’ On a 10 point scale with 10 being extremely satisfied, your rating was 8.4 overall. (A rating in the 8-10 point range is considered excellent) | ||||
| SPECIAL OLYMPICS TEXAS | It was a pleasure to have you speak at the showcase in Austin .I enjoyed your philosophy, joyfulness and energy. Your talk was interesting and challenging- think differently, never let the past get in the way of the future and what’s adding cost and not value to your business. | ||||
| ARAMCO SERVICES-LA | Your keynote is on the SAP intranet site. It is a message that you can watch over and over! I am having my team watch it too and telling everyone I know that they too can see it! | ||||
| AMERICAN EXPRESS FOREIGN EXCHANGE | Thank you for adding so much to our team weekend. Everyone enjoyed you, your ideas and stories. Even our most negative team members were totally impressed. You made quite a difference. | ||||
| HONG KONG DEPARTMENT OF LABOUR | Thank you for sharing your invaluable experience on customer service. We were most touched by your personal life achievements. Your talk was inspiring in content and dynamic in the process. We were very impressed with such a high quality talk, we are certainly motivated to make a paradigm shift towards | ||||
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SHIP TO SHORE CRUISE CONFERENCE Vancouver & Alaska |
Thank you for your energetic, insightful and inspirational address to delegates and the local tourism industry. The feedback we are gathering shows you were a hit, a true highlight of the conference. Your presence has not only raised awareness of customer service issues but has raised the level of professionalism of our event. | ||||
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HEWLETT-PACKARD COLORADO |
The Hewlett-Packard Women’s Information Network group of Northern Colorado would like to thank you for the wonderful presentation you did for HP on “Ignite your Dreams-Turning Obstacles into Opportunities” in Fort Collins and Loveland. You connected with individuals through your unique ability to make the presentation real to each person Emotions ranged from tears to laughter. It was very motivating and inspiring.’ Each of your two presentations was modified slightly to address the needs of the different audiences enabling the audience to understand your message, and relate on their own terms. We heard great comments from the participants. Interestingly, we even heard from the Lobby Security on what an outstanding presentation you must have provided, as they overheard numerous people discussing your presentation as they left the building. Participants spoke about how they were motivated to reach higher and dig deeper to reach their goals | ||||
| IBM-JAPAN, KOREA & INDONESIA | ‘Great contribution to our program-exactly what customer service meant with many practical examples.’ ‘Truly worthwhile & dynamic presentation. We were very much impressed with the great attention to detail and the quality of your material’ | ||||